About Orielle
What is Orielle?
Orielle is a fine jewellery brand that blends timeless elegance with modern values, creating pieces that are personal, meaningful, and designed to reflect your individuality.
What makes Orielle different from other jewellery brands?
Orielle stands out by combining luxury craftsmanship with accessibility, personalization, and sustainability making fine jewellery more thoughtful and within reach.
Can I personalize jewellery at Orielle?
Absolutely. Orielle offers customization options so each piece can be tailored to your style, story, and special moments.
What kind of jewellery does Orielle offer?
Orielle offers a wide range of fine jewellery including rings, necklaces, earrings, bracelets, and custom-designed pieces for both everyday wear and special occasions.
Design & Ordering
Can I use inspiration images for my design?
Yes, you can share reference images, sketches, or even ideas from social media—we’ll recreate or refine them into your unique piece.
How many design revisions are allowed?
We offer multiple revisions during the design stage to ensure you are completely satisfied before production begins.
Can I order jewellery as a gift directly?
Yes, you can place orders as gifts, and we ensure secure packaging suitable for special occasions.
Can I choose the exact diamond for my jewellery?
Yes, you can handpick your preferred diamond based on size, shape, and quality for a more personalized experience.
What happens after I confirm my order?
Once confirmed, your design moves into production where our craftsmen begin creating your jewellery with precision and care.
Find My Size Size
How do I find my ring size at home?
You can easily measure your size using a strip of paper or string. Wrap it around your finger, mark the overlap, and measure the length in millimeters to find your size on a chart.
Can I measure my size using an existing ring?
Yes, simply measure the inner diameter of a ring that fits you well and match it with a standard size chart to find your exact size.
Does ring width affect sizing?
Yes, wider bands tend to feel tighter, so you may need to go one size up for a comfortable fit.
What is the ring size format in India?
Indian ring sizes are based on the inner circumference in millimeters. For example, a 60 mm measurement corresponds to size 20.
Can finger size change over time?
Yes, finger size can vary due to temperature, lifestyle, or body changes, so it’s best to measure close to the time of ordering.
Shipping
Do you offer worldwide shipping?
Yes, Orielle ships to over 70 countries including the USA, UK, India, Canada, and more, so you can order from almost anywhere in the world.
How will my order be delivered?
We partner with trusted courier services like DHL, FedEx, UPS, and USPS to ensure safe and reliable delivery of your jewellery.
Is shipping free?
We aim to provide a seamless experience, and shipping charges (if any) will be clearly shown at checkout before you complete your order.
Will I receive tracking details?
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real-time.
What happens if my package is lost or damaged?
If your order arrives damaged or is lost in transit, please contact us immediately so we can resolve the issue as quickly as possible.
Returns & Exchange
What is Orielle’s return policy?
We offer a flexible return policy on eligible products to ensure you are completely satisfied with your purchase.
Are there any charges for returns?
Return shipping or handling charges may apply depending on the reason for return and location.
What is the time frame for returns?
Returns must be requested within 30 days of delivery. The item should be unused, unworn, and in its original condition with all packaging.
What if I received the wrong or damaged product?
If your order arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or resolution at no extra cost.
