Welcome to Orielle Fine Jewellery Limited. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website or purchase our products.
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Company Information
Orielle Fine Jewellery Limited
Company Registration Number: 16750111
Website: https://orielle.co
Registered Address:
195-197 Wood Street, Suite RA01 London, E17 3NU United Kingdom
Email: hello@orielle.co
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Acceptance Of Orders
All orders placed through our website are subject to acceptance and availability.
After an order is placed, you will receive an order confirmation email. Receipt of an order confirmation does not constitute acceptance of the order.
Orielle Fine Jewellery reserves the right to accept, refuse, limit, modify, or cancel any order at its sole discretion.
Examples include, but are not limited to:
- Pricing errors
- Technical website errors
- Payment verification issues
- Fraud prevention concerns
- Product availability issues
- Manufacturing limitations
- Shipping restrictions
- Incorrect product information
- Unusual purchasing activity
- Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, an appropriate refund will be issued in accordance with these Terms & Conditions.
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Product Information
We make every effort to ensure that product descriptions, specifications, pricing, dimensions, stone information, and images displayed on our website are accurate.
However, errors, omissions, inaccuracies, or typographical mistakes may occasionally occur.
Orielle Fine Jewellery reserves the right to correct any errors, inaccuracies, or omissions without prior notice.
Product availability, specifications, and pricing may change at any time.
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Product Images & Visual Representation
Product images are provided for illustrative purposes only.
Due to factors including:
- Photography techniques
- Studio lighting
- Screen settings
- Mobile devices
- Monitor calibration
- Browser settings
- Display technologies
the appearance of products may vary slightly from how they appear online.
Actual products may differ slightly in color, size, proportions, sparkle, texture, finish, or visual appearance.
Such differences shall not be considered defects.
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Handcrafted Jewellery Variations
All Orielle jewellery is handcrafted.
As a result, slight variations may occur between individual pieces.
Minor variations may include:
- Metal weight
- Stone placement
- Stone dimensions
- Total carat weight
- Ring dimensions
- Product measurements
- Finishing details
- Craftsmanship characteristics
These variations are considered normal and are not manufacturing defects.
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Lab-Grown Diamond & Moissanite Jewellery
Orielle offers both Lab-Grown Diamond Jewellery and Moissanite Jewellery.
Each product listing clearly identifies the gemstone used.
Products are manufactured using either:
- Lab-Grown Diamonds
- Moissanite Stones
Products do not contain a mixture of Lab-Grown Diamonds and Moissanite unless specifically stated within the product description.
Customers are responsible for reviewing product details before placing an order.
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Certifications
Eligible products may include certification.
Unless otherwise stated:
- Center stones of 1 carat or greater may include an IGI certificate at no additional charge.
- Eligible jewellery may include an EGL jewellery certificate covering applicable side stones.
- Customers may request a full jewellery IGI certificate, where available, for an additional fee.
- Moissanite jewellery generally does not include gemstone certification.
Certification availability may vary depending on design, stone size, supplier requirements, and product specifications.
Orielle reserves the right to determine certification eligibility.
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Custom Jewellery Orders
Orielle offers custom jewellery services, including jewellery created using customer-provided reference images, concepts, sketches, specifications, or design requests.
Custom jewellery orders may require:
- Design discussions
- CAD renderings
- Stone selection approvals
- Manufacturing approvals
Customers are responsible for reviewing all design approvals carefully before confirming production.
- Once manufacturing begins, design modifications may no longer be possible.
- Custom jewellery production timelines may differ from standard products.
- Custom orders may not be eligible for return under our Returns & Refund Policy.
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Production Times
All Orielle jewellery is made to order.
Production typically begins shortly after an order is placed.
Estimated production times are provided for informational purposes only.
Most orders require approximately 10–12 business days for production.
Production times may vary based on:
- Design complexity
- Customization requirements
- Stone sourcing
- Metal availability
- Quality control procedures
- Seasonal demand
- Order volume
Production estimates are not guaranteed delivery dates.
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Pricing
All prices displayed on our website are subject to change without notice.
Pricing may change due to:
- Metal market fluctuations
- Material costs
- Currency fluctuations
- Supplier costs
- Manufacturing costs
- Technical errors.
Price changes will not affect accepted orders unless exceptional circumstances apply.
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Pricing Errors & Price Adjustments
In rare circumstances, pricing errors may occur.
If a pricing error, material cost increase, supplier issue, or other exceptional circumstance
affects an order after purchase:
Orielle may contact the customer to discuss available options.
The customer may:
- Approve any additional payment required to complete the order
- Request cancellation of the order
- If the customer declines any necessary price adjustment, Orielle may cancel the order and issue a refund.
Orielle reserves the right to cancel orders affected by pricing inaccuracies.
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Payment Methods
We currently accept various payment methods, including but not limited to:
- Shopify Payments
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Cryptocurrency payments including USDC
Available payment methods may vary depending on location and checkout eligibility.
All payments must be successfully authorized before production begins.
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Cryptocurrency Payments
Customers choosing to pay using cryptocurrency acknowledge and accept the risks associated with digital asset transactions.
Where refunds are approved for cryptocurrency purchases:
- Refunds will generally be issued using the same cryptocurrency originally used for payment.
- Orielle is not responsible for fluctuations in cryptocurrency market value.
- Exchange rate gains or losses resulting from market movements are the responsibility of the customer.
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Discount codes, promotions & offers
Promotional offers may be available from time to time.
Unless otherwise stated:
- Only one promotional code may be used per order.
- Promotional codes cannot be combined.
- Multiple offers cannot be applied to a single order.
- Promotional offers may be modified, suspended, or withdrawn without notice.
- Certain exclusions may apply.
Orielle reserves the right to reject promotional code usage that violates offer conditions.
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Gift Cards
Orielle may offer digital gift cards.
Gift cards:
- Are non-refundable
- Cannot be exchanged for cash
- Cannot be redeemed for cash value except where required by law
- Cannot be replaced if lost, stolen, or transferred without authorization
Gift cards are subject to any additional terms provided at the time of purchase.
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Order Cancellations
Customers may request cancellation of an order within 24 hours of purchase.
Cancellation requests submitted within 24 hours will be reviewed and processed where possible.
After 24 hours, production may have already begun and cancellation may no longer be possible.
If a cancellation request is approved after work has commenced, Orielle reserves the right to deduct reasonable costs associated with:
- Design work
- CAD development
- Materials sourcing
- Manufacturing work completed
- Administrative costs
Depending on the stage of production, deductions of up to 50% of the order value may apply.
Orders cancelled after production has been completed may be subject to a deduction of up to 50% of the order value.
All approved refunds will be processed using the original payment method where possible.
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Ring Sizing & Resizing
Customers are responsible for selecting the correct ring size when placing an order.
Orielle provides one complimentary ring resizing request if submitted within 5 business days of delivery, where the design permits resizing.
After the initial 5-business-day period, resizing services may be available for an additional charge.
Certain designs may not be eligible for resizing, including but not limited to:
- Full eternity bands
- Certain custom-made designs
- Designs with structural limitations
- Designs determined by our jewellers to be unsuitable for resizing
For approved resizing requests:
- Customers are responsible for shipping the item to our manufacturing facility.
- Orielle will cover the return shipping cost after resizing is completed.
- Resizing fees may apply where applicable.
Orielle reserves the right to determine whether a product can be resized.
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Shipping & Delivery
All shipping services are subject to our Shipping Policy.
Estimated delivery times are provided for guidance only and are not guaranteed.
Shipping delays may occur due to:
- Customs procedures
- Courier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Events beyond our control
Orielle is not responsible for delays caused by third-party carriers or customs authorities.
Risk of loss and title transfer to the customer upon confirmed delivery by the shipping carrier.
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Customs duties, import taxes & fees
International orders may be subject to:
- Customs duties
- Import taxes
- Vat
- Brokerage fees
- Government charges
These fees are the sole responsibility of the customer.
Orielle has no control over such charges and cannot predict their amount.
Customers are responsible for understanding local import regulations before placing an order.
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Refused Deliveries
If a shipment is refused, unclaimed, abandoned, or returned due to unpaid customs duties, taxes, fees, or customer actions:
Any refund issued may be reduced by:
- Original shipping costs
- Return shipping costs
- Customs charges
- Handling fees
- Administrative expenses
Refund eligibility will be determined after the returned package has been received and inspected.
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Delivered Package Policy
All shipments are sent with tracking.
Where available, delivery services may include:
- Delivery confirmation
- Signature confirmation
- Delivery photographs
- Courier proof of delivery
Once a package is marked as delivered by the shipping carrier and supporting delivery evidence is available, Orielle shall not be responsible for:
- Theft after delivery
- Missing packages after delivery
- Delivery location disputes
- Customer access issues
Customers are encouraged to ensure a secure delivery location is available.
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Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy.
As most Orielle jewellery is made to order, returns are not accepted simply because a customer changes their mind.
Approved return requests may be subject to inspection and eligibility requirements.
Custom-made jewellery, personalized items, modified products, gift cards, and certain other products may not qualify for return or refund.
Orielle reserves the right to refuse returns that do not meet eligibility requirements.
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Warranty
Orielle provides a limited 90-day warranty from the date of delivery.
This warranty covers:
Metal discoloration
Unusual metal dullness
Metal blackening resulting from manufacturing-related issues
The warranty does not cover:
- Normal wear and tear
- Scratches
- Accidental damage
- Impact damage
- Bent rings
- Lost stones
- Damage caused by improper use
- Chemical exposure
- Unauthorized repairs
- Customer modifications
- Damage caused by dropping or striking the jewellery
Warranty claims must be submitted to:
For approved warranty claims:
- Customers are responsible for shipping the product to our manufacturing facility.
- Orielle will cover return shipping after warranty service is completed.
- No repair charge will apply for approved warranty-covered issues.
Orielle reserves the right to inspect all products before approving warranty claims.
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Customer Accounts
Customers may create an account or place orders using guest checkout.
Customers are responsible for:
- Maintaining account security
- Protecting login credentials
- Providing accurate information
- Updating account information when necessary
Orielle reserves the right to suspend or terminate accounts for misuse, fraud, abuse, or violations of these Terms & Conditions.
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Intellectual Property
All content available on the Orielle website is owned by or licensed to Orielle Fine Jewellery Limited.
This includes but is not limited to:
- Product designs
- Product photographs
- Product descriptions
- Logos
- Graphics
- Videos
- Website content
- Branding materials
No content may be copied, reproduced, distributed, modified, or used without prior written permission from Orielle.
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Custom Design Content
Customers submitting photographs, sketches, inspiration images, specifications, or design concepts represent that they have the right to provide such materials.
Orielle shall not be responsible for intellectual property disputes arising from customer-provided materials.
Orielle reserves the right to photograph, display, advertise, promote, and use completed custom jewellery designs for marketing, portfolio, social media, advertising, educational, and promotional purposes unless otherwise agreed in writing.
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Payment Disputes & Chargebacks
Customers agree to contact Orielle before initiating:
- Chargebacks
- Payment disputes
- Payment reversals
Orielle reserves the right to provide order records, production records, delivery records, customer communications, photographs, tracking information, and other supporting evidence in response to payment disputes.
Fraudulent chargebacks may result in:
- Account restrictions
- Order cancellation
- Legal action where permitted by law
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Limitation Of Liability
To the maximum extent permitted by applicable law, Orielle Fine Jewellery Limited shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of opportunity
- Loss of business
- Emotional distress
- Third-party actions
- Delivery delays caused by carriers
Orielle’s total liability relating to any order shall not exceed the amount paid by the customer for the relevant order.
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Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Changes To These Terms
Orielle reserves the right to update, modify, or replace these Terms & Conditions at any time.
Changes become effective immediately upon publication on the website unless otherwise stated.
Customers are encouraged to review these Terms & Conditions periodically.
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Contact Information
ORIELLE FINE JEWELLERY LIMITED
Company Registration Number: 16750111
195-197 Wood Street, Suite RA01 London, E17 3NU United Kingdom
Website: https://orielle.co
Email: hello@orielle.co
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
