Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. We ensure that all data, including contact details and payment information, is handled securely and used only to enhance your shopping experience. We do not share your information with third parties without consent, and w... Read More

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Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information when you interact... Read More

Read Less

Orielle Fine Jewellery Limited (“Orielle”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you visit our website, create an account, subscribe to our marketing

communications, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.

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Information We Collect

We may collect information directly from you, automatically through your use of our website, and from third-party service providers.

Information You Provide

When you interact with our website, we may collect:

Contact Information
Full name
Email address
Telephone number
Shipping address
Billing address

Account Information

Login credentials
Account preferences
Saved information

Order Information

Products purchased
Order history
Payment details
Delivery information
Communication records

Custom Jewellery Information

Where you request a custom jewellery design, we may collect:

Reference images
Design ideas
CAD approvals
Custom specifications
Communication records relating to your design

Marketing Information

We may collect information when you:

Subscribe to newsletters
Request promotional offers
Enter competitions
Participate in surveys
Submit reviews or feedback

Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Geographic location
Website activity
Referral source
Pages viewed
Session duration
Click behavior
Purchase activity

We use this information to improve website functionality, user experience, marketing performance, and security.

Payment Information

Payments made through our website are processed by trusted third-party payment providers.

Depending on your selected payment method, payment processing may be handled by:

Shopify Payments
PayPal
Klarna
Apple Pay
Google Pay
Cryptocurrency payment providers supporting USDC

Orielle does not store full payment card information on its servers.

Payment information is processed and secured by the applicable payment provider in accordance with their own privacy and security practices.

How We Use Your Information

We may use personal information for the following purposes:

Order Fulfilment

Process orders
Manufacture products
Ship purchases
Provide order updates
Verify transactions

Customer Service

Respond to inquiries
Provide support
Resolve disputes
Manage warranty requests
Process resizing requests

Website Administration

Maintain website functionality
Improve user experience
Monitor website performance
Prevent fraud

Marketing Communications

Send newsletters
Send promotional offers
Provide product recommendations
Notify customers about sales and events
Deliver abandoned cart reminders

Business Operations

Maintain records
Conduct internal analysis
Improve products and services
Comply with legal obligations

Email Marketing & Klaviyo

If you subscribe to our mailing list, request offers, create an account, begin checkout, or otherwise provide your email address, we may use your information to send marketing communications.

Marketing communications may include:

Product announcements
Promotional offers
New collection launches
Cart reminders
Browse abandonment reminders
Wishlist reminders
Customer satisfaction surveys
Educational content

We currently use Klaviyo and other marketing service providers to manage marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending transactional communications related to existing orders.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze performance, personalize content, and support advertising activities.

Cookies may collect information including:

Device information
Browser information
Session information
Shopping activity
Preferences
Website interactions

Some cookies are necessary for website functionality, while others help us improve marketing performance and user experience.

By continuing to use our website, you may consent to the use of cookies in accordance with applicable laws and your cookie preferences.

You may manage cookie preferences through your browser settings and our cookie consent tools where available.

Analytics Tools

We use analytics tools to understand how visitors interact with our website.

These tools may collect information regarding:

Website traffic
User behavior
Page performance
Device usage
Referral sources
Conversion activity

Analytics services may include:

Google Analytics
Google Search Console
Microsoft Clarity

Information collected through these services helps us improve our website, products, customer experience, and marketing efforts.

Advertising & Remarketing Technologies

We use advertising technologies and tracking tools to improve advertising performance and deliver more relevant marketing content.

These technologies may include:

Meta Pixel
TikTok Pixel
Pinterest Tag
Google Ads Conversion Tracking
Shopify Marketing Integrations

These tools may collect information about:

Website visits
Product views
Cart activity
Purchase behavior
Advertising interactions
Device information

This information may be used to:

Measure advertising effectiveness
Build audience segments
Deliver personalized advertisements
Conduct remarketing campaigns
Improve marketing performance

Advertising partners may combine information collected through our website with information they collect from other sources in accordance with their own privacy policies.

Customer Communications

When you contact us through:

Email
Contact forms
Shopify Inbox
Social media platforms
Customer service channels

we may retain records of those communications to provide support, improve services, maintain records, and resolve disputes.

How We Share Your Information

Orielle Fine Jewellery does not sell personal information to third parties.

We may share personal information with trusted third parties where necessary to operate our business and provide services to customers.

These parties may include:

Payment processors
Shipping carriers
Manufacturing partners
Marketing service providers
Analytics providers
Website hosting providers
Customer support providers
Legal and regulatory authorities where required

Third-party providers are only given access to information necessary to perform their services.

International Data Transfers

As an international business serving customers worldwide, your information may be transferred to, stored, and processed in countries outside your country of residence.

These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information during international transfers.

By using our website and services, you acknowledge that your information may be processed in multiple countries.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Fulfil orders
Maintain business records
Resolve disputes
Comply with legal obligations
Enforce agreements
Improve our services

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

Customer Rights

Depending on your location and applicable laws, you may have rights regarding your personal information.

These rights may include:

Accessing your information
Correcting inaccurate information
Updating personal information
Requesting deletion of information
Restricting processing
Objecting to processing
Requesting data portability
Withdrawing consent

Certain requests may be subject to legal limitations and verification requirements.
To exercise your rights, please contact:

hello@orielle.co

UK GDPR Rights

If you are located in the United Kingdom, European Economic Area, or another jurisdiction providing similar protections, you may have additional rights under applicable privacy laws.

These rights may include:

Right of Access

You may request details regarding the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of personal information in certain circumstances.

Right to Restrict Processing

You may request limitations on how your information is processed.

Right to Data Portability

You may request transfer of your personal information to another provider where technically feasible.

Right to Object

You may object to certain types of processing, including direct marketing activities.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw consent at any time.

Requests may be submitted by contacting hello@orielle.co.

Marketing Preferences

Customers may opt out of receiving marketing communications at any time.

You may unsubscribe by:

Clicking the unsubscribe link in marketing emails
Contacting us directly
Updating your account preferences where available

Please note that service-related communications, including order confirmations, shipping notifications, warranty communications, and customer support responses, may still be sent even if marketing communications are disabled.

Cookie Management

Most web browsers allow users to control cookies through browser settings.

You may choose to:

Delete cookies
Disable cookies
Restrict cookies
Receive notifications before cookies are stored

Please note that disabling certain cookies may affect website functionality and user experience.

Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or external resources.

We are not responsible for:

Privacy practices
Security procedures
Content
Policies
of third-party websites.

Customers should review the privacy policies of any third-party websites they visit.

Security Of Information

We take reasonable administrative, technical, and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Misuse
Loss
Alteration
Destruction

Despite our efforts, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers acknowledge that information transmitted online is done at their own risk.

Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Parents or guardians who believe a child has provided personal information should contact us immediately.

Fraud Prevention & Security Monitoring

To protect our customers and business, we may monitor transactions and website activity for fraud prevention, security, risk management, and compliance purposes.

Orders may be reviewed, delayed, verified, modified, or cancelled if suspicious activity is detected.

We reserve the right to request additional verification information where necessary.

Legal Disclosures

We may disclose personal information where required:

By law
By court order
By regulatory authority
To protect our legal rights
To investigate fraud
To enforce agreements
To protect customers, employees, or the public

Changes To This Privacy Policy

Orielle Fine Jewellery reserves the right to update, revise, modify, or replace this Privacy Policy at any time.

Changes become effective immediately upon publication on our website unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how their information is handled.

Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

ORIELLE FINE JEWELLERY LIMITED
Company Registration Number: 16750111
195-197 Wood Street, Suite RA01
London, E17 3NU
United Kingdom
Website: https://orielle.co
Email: hello@orielle.co

By using our website, creating an account, subscribing to our communications, or placing an order, you acknowledge that you have read and understood this Privacy Policy.