1. Introduction

Welcome to Orielle Fine Jewellery (“we”, “us”, “our”).

By accessing our website or purchasing our products, you agree to these Terms & Conditions.

These terms comply with the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the UK GDPR (Data Protection Act 2018).

If you do not agree to these terms, please do not use our website or services.

2. Company Information

Trading Name: ORIELLE FINE JEWELLERY LIMITED
Registered Office:
Registered in England & Wales
Email: hello@orielle.co
Phone: +44 7979514387

Orielle Fine Jewellery designs, manufactures, and sells fine and bespoke jewellery both within the UK and internationally.

3. Eligibility

To make a purchase, you must:

• Be at least 18 years old
• Provide accurate and current contact details
• Be legally capable of entering into binding contracts under UK law

4. Product Information

We make every effort to display product images and descriptions accurately. However:

• Due to the handmade nature of our pieces, minor variations in size, shape, and gemstone colour may occur.
• All carat weights, metal content, and dimensions are approximate.
• Product prices and availability are subject to change without prior notice.

We reserve the right to correct any errors or inaccuracies at any time.

5. Pricing & VAT

All prices listed on our website are in British Pounds Sterling (£ GBP).

Unless otherwise stated, all prices are inclusive of VAT in accordance with UK tax law.

For international customers, import duties, customs charges, and local taxes may apply and are payable by the recipient.

6. Payments

We accept the following secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, Amex)
• Klarna (Pay Later, Pay in 3, or Financing options)
• PayPal
• Apple Pay / Google Pay
• Shopify Payments

All payments are processed via encrypted PCI-DSS–compliant gateways.

We do not store full payment card details on our servers.

7. Klarna Payments

When you choose to pay using Klarna, you agree to Klarna’s own terms and privacy notice available at:
🔗 https://www.klarna.com/uk/terms-and-conditions

Klarna may perform a soft credit check that does not affect your credit score.

Klarna Compliance Terms:

• Klarna orders are processed only once payment authorisation is confirmed.
• Orielle Fine Jewellery ships Klarna orders in accordance with Klarna’s dispatch and delivery transparency policy.
• You will only be charged by Klarna once your order has been dispatched.
• Klarna Buyer Protection ensures safe transactions for UK consumers.

Orielle Fine Jewellery and Klarna act as joint data controllers under the UK GDPR for payment-related data.

8. Contract Formation

Your order becomes binding once we send you an Order Confirmation Email acknowledging acceptance and payment approval.

We reserve the right to:

• Refuse or cancel orders due to pricing errors or stock unavailability
• Reject orders we suspect to be fraudulent or made for resale purposes

9. Shipping & Delivery

Please refer to our full Shipping & Delivery Policy for details on:

• Dispatch and delivery timelines
• UK and international shipping rates
• Courier tracking and insurance coverage
• Klarna order dispatch terms

Delivery times are estimates and not guaranteed.

10. Returns, Refunds & Exchanges

We comply with the UK Consumer Contracts Regulations 2013, which grant you a 14-day right to cancel most online purchases.

Please see our full Returns & Refunds Policy for:

• Eligibility and process
• Klarna refund timelines
• Non-returnable and custom-made items

Custom, engraved, or bespoke items are non-refundable unless faulty.

11. Cancellations

Orders may be cancelled within 12 hours of purchase if production has not started.
Once dispatched, the 14-day return process applies.

If you have paid via Klarna, cancellation or refund will be handled directly through Klarna in compliance with their UK terms.

12. Intellectual Property

All content, product designs, photography, and trademarks on this website are the intellectual property of Orielle Fine Jewellery.

You may not reproduce, copy, or distribute our content for commercial use without prior written consent.

13. Warranty & Repairs

All Orielle Fine Jewellery items come with a 6-month manufacturing warranty covering craftsmanship defects.

This warranty does not cover:

• Damage due to misuse, accident, or normal wear
• Loss or theft
• Unauthorised repairs or alterations

Repairs outside the warranty period may be subject to a service fee.

14. Limitation of Liability

To the fullest extent permitted by UK law, Orielle Fine Jewellery shall not be liable for:

• Any indirect, incidental, or consequential loss arising from the use of our site or products
• Delays beyond our control (courier, customs, or external events)

Our total liability shall not exceed the total price paid for the relevant item.

15. Privacy & Data Protection

Your personal data is processed in compliance with the UK GDPR (Data Protection Act 2018).

For full details, see our Privacy & Data Protection Policy.

Data related to Klarna payments may be processed jointly by Klarna and Orielle Fine Jewellery under data-sharing agreements compliant with UK law.

16. Force Majeure

We are not responsible for failure or delay caused by events beyond our control, including natural disasters, transport strikes, wars, or internet outages.

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted under the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

For any questions or legal enquiries, please contact:

Orielle Fine Jewellery Ltd
📧 hello@orielle.co
📞 +44 7979514387
📍 Suite RA01, 195–197 Wood Street, London, E17 3NU
🌐 https://www.orielle.co